The Jamaica Customer Service Association (JaCSA) is a Jamaican nonprofit professional association focused on raising national service standards by developing customer service capability within individuals and organizations. Based in Kingston, JaCSA supports customer service practitioners and member organizations through training, professional development, and service-improvement initiatives, helping teams build consistent, world-class customer experiences.

 

JaCSA’s work includes hosting conferences and forums, delivering workshops and coaching, and facilitating engagement across the customer service community to strengthen service culture and performance. It also collaborates on national initiatives such as Customer Service Week and supports recognition programs that highlight excellence in customer care.

 

With a history dating back to the early 2000s, the association positions itself as a catalyst for service excellence—supporting both public and private sector organizations with learning opportunities, thought leadership, and practical tools that improve customer satisfaction and business outcomes.