The Consumer Affairs Commission (CAC), an agency of the Government of Jamaica, is dedicated to protecting the interests of consumers. A task that it accomplishes through:
• Consumer education programmes
• A complaints resolution service
• Corporate services and affiliations
The CAC is dedicated to leading change in society towards a population of knowledgeable, vigilant, assertive and discriminating consumers. Our mission is aimed at enlightening the Jamaican consumer through education so that he/she can cope in a changing global environment.
Consumer education and outreach is fundamental to the CAC's strategy. In this regard, the Commission disseminates information on consumer issues to the public, policymakers and other public interest advocates about itself, its services and other pressing issues via the print and electronic media and through new and emerging technologies.
The CAC in its outreach programmes tries to participate in all forms of activities and events, namely expositions, group presentations, workshops and seminars. It endeavours to reach individuals at all levels and age groups, and to this end has an active school programme. The Agency also continues to provide complaints resolution services to its clients through a complaints bureau, with the focus on difficulties being experienced such as refusal or delays in repairing or replacing defective goods and breach of contract.