HGS is a global leader in optimizing the customer experience. We have a full suite of business process management (BPM) services, right from traditional voice contact center services to transformational DigiCX services that are unifying customer engagement to platform-based back-office services and digital marketing solutions. Today, we are the only outsourcing provider taking a “globally local” approach, with over 44,800 employees across 75 customer service centres in seven countries making a difference to over 900 of the world’s top brands across nine key verticals.
Our expertise spans the fields of telecommunications and media, healthcare, insurance, banking, consumer electronics and technology, retail, and consumer packaged goods industries, as well as the public sector.
Life at HGS is a fine blend of innovation and dynamism, teamwork and work-life balance, and equal opportunities and social responsibility. When you join us, we assure you that you will be working in an empowering and supportive environment.