The National Water Commission (NWC) is Jamaica's primary provider of potable water and wastewater services, supplying over 90% of the island's potable water and serving approximately 2.7 million residents.
Operating more than 1,000 water supply and over 100 sewerage facilities islandwide, NWC is committed to ensuring sustainable water and wastewater services across Jamaica.
Customer Support
- General Inquiries: 888-CALL-NWC (888-225-5692) or (876) 929-3540
- Email Support: [email protected]
- iPay Support: For online payment assistance, contact (876) 727-8054 ext. 4326 | 4329 | 4327 | 4344 | 4345 or email [email protected]
- Live Chat: Available on the NWC iPay Portal during business hours.
Corporate Offices Addresses
- Divisonal Headquarters - Kgn & St. Andrew (East) 4 Marescaux Rd
- Divisonal Headquarters - St. James (West) Bogue, Montego Bay
- Head Office 28 Barbados Avenue
- Finance & Administrator 18 Oxford Road
- Internal Audit 231A Old Hope Road
- Training 231B Old Hope Road
Commerical Offices Addresses Eastern
- Kgn & St. Andrew 4 Marescaux Rd, Kgn 5
- St. Thomas 11 Church Street, Morant Bay
- Portmore Shop 1A, Portmore Mall, Portmore
- Spanish Town 10 Kings Street, Spanish Town
- Clarendon 27A Manchester Street, May Pen
- St. Mary 22 Stennett Street, Pt. Maria
- Portland 28 Harbour Street, Pt. Antonio
Commerical Offices Addresses Western
- St. James Lower Bevin Ave, Montego Bay
- Trelawny Martha Brae,Trelawny
- St. Ann Windsor Avenue, St. Ann's Bay
- Hanover Watson Taylor Drive, Lucea
- Westmoreland 18 Rose Street, Savanna-la-Mar
- St. Elizabeth 10 School Street,Black River
- Manchester 9 Leaders Plaza, Mandeville
Scroll down for the NWC Branches Telephone Numbers
Services Offered
- Water Supply: Production and distribution of potable water.
- Wastewater Services: Collection, treatment, and disposal of sewage.
- Customer Services: Bill payments, account queries, and service applications.
- Online Services: Bill queries, e-bill registration, and online payments via the NWC iPay Portal.
- Leak Reporting: Report leaks through the Report a Leak page or by calling 888-CALL-NWC.
Payment Options
- Online: Pay bills using VISA, MasterCard, or KeyCard through the NWC iPay Portal.
- In-Person: Payments can be made at NWC commercial offices and authorized payment agencies.
- E-Billing: Register for electronic billing to receive bills via email.
National Water Commission (Finance & Administration)
18 Oxford Road Kingston 5 Jamaica
926-5825-7
National Water Commission (Training)
231B Old Hope Road Kingston 6 Jamaica
977-2496,977-9330
National Water Commission (Customer Delivery & Project Delivery)
4 Marescaux Road Kingston 5 Jamaica
National Water Commission (Customer Care & Emergency)
28 Barbados Avenue Kingston 5 Jamaica
1-888-225-5692
National Water Commission (Internal Audit)
231A Old Hope Road Kingston 6 Jamaica
977-4998,977-4999,977-5000
Services Offered
- Water Supply: Production and distribution of potable water.
- Wastewater Services: Collection, treatment, and disposal of sewage.
- Customer Services: Bill payments, account queries, and service applications.
- Online Services: Bill queries, e-bill registration, and online payments via the NWC iPay Portal.
- Leak Reporting: Report leaks through the Report a Leak page or by calling 888-CALL-NWC.
Payment Options
- Online: Pay bills using VISA, MasterCard, or KeyCard through the NWC iPay Portal.
- In-Person: Payments can be made at NWC commercial offices and authorized payment agencies.
- E-Billing: Register for electronic billing to receive bills via email.
National Water Commission (Finance & Administration)
18 Oxford Road Kingston 5 Jamaica
926-5825-7
National Water Commission (Training)
231B Old Hope Road Kingston 6 Jamaica
977-2496,977-9330
National Water Commission (Customer Delivery & Project Delivery)
4 Marescaux Road Kingston 5 Jamaica
National Water Commission (Customer Care & Emergency)
28 Barbados Avenue Kingston 5 Jamaica
1-888-225-5692
National Water Commission (Internal Audit)
231A Old Hope Road Kingston 6 Jamaica
977-4998,977-4999,977-5000
NWC Martha Brae
Main Road
Martha Brae, TrelawnyPhone: (876) 610-5216Phone: (876) 610-5802 NWC Black River
North Street
Black River, Saint ElizabethPhone: (876) 965-2301 NWC Bogue
Main Road
Bogue, Saint JamesPhone: (876) 952-1640,952-1641Phone: (876) 979-5810 NWC Lucea
Watson Taylor Drive
Lucea, HanoverPhone: (876) 956-2396, 956-2990Phone: (876) 956-9684 NWC Mandeville
9 Leaders Plaza
Mandeville, ManchesterPhone: (876) 962-7637, 962-8462Phone: (876) 962-2681 NWC May Pen
27A Manchester Avenue
May Pen, ClarendonPhone: (876) 986-2025, 902-5781Phone: (876) 902-5782 ,994-2851-2 NWC Montego Bay
Lower Bevin Avenue
Montego Bay, Saint JamesPhone: (876) 952-7125,952-7126Phone: (876) 979-3870 NWC Morant Bay
11 Church Street
Morant Bay, Saint ThomasPhone: (876) 982-1514Phone: (876) 982-2613 NWC Port Antonio
50 West Street
Port Antonio, PortlandPhone: (876) 993-3692Phone: (876) 993-3702 NWC Port Maria
22 Stennett Street
Port Maria, Saint MaryPhone: 994-2441 NWC Portmore
Shop 1A Portmore Mall
Portmore, Saint CatherinePhone: (876) 988-1894Phone: (876) 988-2648 NWC Sav-La-Mar
18 Rose Street
Savanna la Mar, WestmorelandPhone: (876) 955-2652 - 955-3068Phone: (876) 955-2657 NWC Spanish Town
10 King Street
Spanish Town, Saint CatherinePhone: (876) 984-2093Phone: (876) 984-4063 NWC St Ann's Bay
Windsor Avenue
Saint Ann, Saint AnnPhone: (876) 972-0111Phone: (876) 972-0429 NWC Villa Road
1 Villa Road
Mandeville, ManchesterPhone: (876) 962-2681 
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