JetBlue Airways brings the humanity back to air travel. JetBlue Airways strivea to make every part of the experience as simple and as pleasant as possible. JetBlue Airways provide customers experiencing an onboard ground delay with 36 channels of DirecTV, food and drink, access to clean restrooms and medical treatment. .
JetBlue will notify customers of delays, cancellations and diversions. Notification may be given in any of the following forms: via jetblue.com, telephone, flight information display system, airport announcement, onboard announcement, email or text message.
For travel booked through jetblue.com or 1-800-JETBLUE:
If your flight qualifies for compensation, you will receive an email from JetBlue within seven days of your flight's scheduled departure. This will happen automatically and there is no need to contact JetBlue.
If your flight qualifies for compensation, please call 1-800-JETBLUE (538-2583) seven days or more after your flight's scheduled departure to inquire about potential compensation.
All customers whose flight is cancelled by JetBlue will, at the customer's option:
Receive a full refund
Re-accommodation on the next available JetBlue flight at no additional charge or fare.
If JetBlue cancels a flight within 4 hours of scheduled departure and the cancellation is due to a Controllable Irregularity, JetBlue will also issue the customer a $50 Credit good for future travel on JetBlue.